Energy Efficiency and Renewable Energy Network (EREN) customer satisfaction survey, 1997. Final report

Technical Report · Tue Jul 01 04:00:00 EDT 1997

DOI:https://doi.org/10.2172/566744· OSTI ID:566744

Anderson, A V ^[1]; Henderson, D P ^[2]

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1. Information International Associates, Inc., Oak Ridge, TN (United States)
2. USDOE Office of Scientific and Technical Information (OSTI), Oak Ridge, TN (United States)

the EREN Customer Satisfaction Survey 1997 was designed to follow up the results of the 1995-96 Surveys, enabling comparison to the 1995- 96 baseline, and to provide additional qualitative feedback about EREN. Both the 1995-96 and 1997 Surveys had these objectives: Identify and define actual EREN users; Determine the value or benefits derived from the use of EREN; Determine the kind and quality of services that users want; Determine the users` levels of satisfaction with existing services; Determine users` preferences in both the sources of service and means of delivery; and Establish continuous quality improvement measures. This report presents the methodology used, scope and limitations of the study, description of the survey instrument, and findings regarding demographics, technical capabilities, usage patterns, general use, importance of and satisfaction with resources, and additional information and comments.

• Research Organization: Information International Associates, Inc., Oak Ridge, TN (United States); USDOE Office of Scientific and Technical Information (OSTI), Oak Ridge, TN (United States)
• Sponsoring Organization: USDOE Assistant Secretary for Energy Efficiency and Renewable Energy, Washington, DC (United States)
• DOE Contract Number: AC05-94OR22107
• OSTI ID: 566744
• Report Number(s): DOE/OR/22107--T2; ON: DE98000779
• Country of Publication: United States
• Language: English

Related Subjects

99 GENERAL AND MISCELLANEOUS
COMPUTER NETWORKS
ENERGY EFFICIENCY
INTERNET
PROGRESS REPORT
PUBLIC OPINION
RENEWABLE ENERGY SOURCES