Energy Efficiency and Renewable Energy Network (EREN): Customer satisfaction survey

Technical Report · Mon Apr 22 04:00:00 EDT 1996

DOI:https://doi.org/10.2172/224279· OSTI ID:224279

Anderson, A V ^[1]; Henderson, D P ^[2]

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1. Information International Associates, Inc., Oak Ridge, TN (United States)
2. Dept. of Energy, Oak Ridge, TN (United States). Office of Scientific and Technical Information

The Energy Efficiency and Renewable Energy Network (EREN) Customer Satisfaction Survey was developed and executed in support of EREN`s continuous quality improvement (CQI) plan. The study was designed to provide information about the demographic make up of EREN users, the value or benefits they derive from EREN, the kinds and quality of services they want, their levels of satisfaction with existing services, their preferences in both the sources of service and the means of delivery, and to provide benchmark data for the establishment of continuous quality improvement measures. The survey was performed by soliciting voluntary participation from members of the EREN Users Group. It was executed in two phases; the first being conducted by phone using a randomly selected group; and the second being conducted electronically and which was open to all of the remaining members of the Users Group. The survey results are described.

• Research Organization: Enterprise Advisory Services, Inc., Houston, TX (United States)
• Sponsoring Organization: USDOE, Washington, DC (United States)
• DOE Contract Number: AC05-94OR22107
• OSTI ID: 224279
• Report Number(s): DOE/OR/22107--T1; ON: DE96010100
• Country of Publication: United States
• Language: English

Related Subjects

29 ENERGY PLANNING, POLICY, AND ECONOMY
99 GENERAL AND MISCELLANEOUS
COMPUTER NETWORKS
ENERGY CONSUMPTION
ENERGY EFFICIENCY
INFORMATION
INFORMATION DISSEMINATION
INFORMATION RETRIEVAL
INFORMATION SYSTEMS
RENEWABLE ENERGY SOURCES
US DOE