Keeping your large customers happy; what San Antonio`s electric and gas systems did
Conference
·
OSTI ID:28622
- City Public Service Board, San Antonio, TX (United States)
A case study is presented of what the San Antonio`s Electric and Gas Systems has done to try to maintain relationships with its larger customers, and help them to grow while attempting to attract new business to it`s service area. The utility is one of the country`s largest municipally-owned systems. A program was initiated to attract new business without sacrificing the existing businesses. Customer engineers were assigned to the largest customers to learn their needs and provide rate analysis services. Load profile data and technical expertise regarding the customers usage patterns was provided so that the customer could maximize the efficiency of use within given rate structures. Rates were reduced 10 percent for the very largest customers. Time of Use and Interruptible Service Riders were also made available.
- OSTI ID:
- 28622
- Report Number(s):
- CONF-940628--
- Country of Publication:
- United States
- Language:
- English
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