Integrating multi-technique research on industry-specific attributes
- Consolidated Edison Co. of New York, NY (United States)
- Energy Research Group, Inc., Waltham, MA (United States)
- Cambridge Reports/Research International, MA (United States)
Consolidated Edison Company is the supplier of electricity, natural gas, steam and related services to thousands of businesses and a population of more than seven million in New York City and Westchester County. Nearly 52% of the more than 28,000 manufacturing firms in New York State are served by Con Edison, with the majority of these firms in the printing/publishing or apparel industries. Recognizing the need to better understand these important customers, Con Edison undertook a research effort to investigate opportunities for serving the apparel and printing/publishing industries more effectively. The research found that new technology was the greatest need within both industries, followed closely by skilled labor, lower operating costs, and access to capital. Also found was a commonly voiced sentiment for the need of leadership from an organization capable of bringing all the necessary elements together for the benefit of the industries. Con Edison concluded that program initiatives designed for one industry are applicable, in whole or part, to the other. Furthermore, combining internal resources under programs geared to targeted industries may be the optimal approach for Con Edison.
- Research Organization:
- Electric Power Research Inst., Palo Alto, CA (United States); Synergic Resources Corp., Bala-Cynwyd, PA (United States)
- OSTI ID:
- 102713
- Report Number(s):
- EPRI-TR--104558
- Country of Publication:
- United States
- Language:
- English
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