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Title: Energy efficiency services: What role in a competitive environment?

If experience from other industries counts, energy services will remain the strategically critical center of the chessboard in a reconfigured electric utility market. Players who can create customized, integrated packages of customer services will be in a strong position to {open_quotes}create value{close_quotes} in a highly fragmented and competitive industry. The initial phase of disintegration is likely to be followed by period of reintegration, in which non-price services become increasing important. An overview is given on how utilities can deliver value to customers through innovative marketing strategies, leveraging existing knowledge, and the maintaining or building of infrastructure.
Authors:
 [1]
  1. E Source, Boulder, CO (United States)
Publication Date:
OSTI Identifier:
171645
Resource Type:
Journal Article
Resource Relation:
Journal Name: Electricity Journal; Journal Volume: 7; Journal Issue: 9; Other Information: PBD: Nov 1994
Country of Publication:
United States
Language:
English
Subject:
29 ENERGY PLANNING AND POLICY; ELECTRIC POWER INDUSTRY; COMPETITION; DEREGULATION; PUBLIC RELATIONS; ENERGY EFFICIENCY; ENVIRONMENTAL EFFECTS; CONSUMER PROTECTION; PRICING REGULATIONS