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Con Edison - steam operations customer service...Our customers

Conference ·
OSTI ID:96160
 [1]
  1. Consolidated Edison Company of New York, NY (United States)

Con Edison maintains a wide, very inclusive definition of Customer Service, projecting it well beyond the traditional vendor/client relationship. This customer service approach involves the entire scope of the business including generation and distribution. Customer service is shaping the way our Company thinks and behaves as we strive to be the energy supplier of choice. This paper detail the efforts, both underway and planned, to firmly establish the steam system as a customer focused organization. The report includes positive results on our customer responsiveness, price, efficiency, and reliability associated with supplying steam in a competitive energy environment.

OSTI ID:
96160
Report Number(s):
CONF-9506165--
Country of Publication:
United States
Language:
English

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