A methodology for evaluating the economic and organizational impact of information technology
- Competition Technology Corp., Los Gatos, CA (United States)
- Electric Power Research Inst., Palo Alto, CA (United States)
Information management and communications technology, called information technology - IT in this paper, continues to revolutionize the way in which businesses operate. Information technology can increase both the congruity of the information for an activity and the velocity of the information, i.e., it can get the right information, to the right person in a timely manner for analysis, decision making and action. This paper reports that the transfer to an end user of an IT system by the developer/vendor, and the subsequent utilization by the end user is likely to cause substantial changes to the user's organization. As the interim report makes clear, these changes are not only hard to predict, but can cause organizational conflict. Further, as cited, IT systems tend to produce disappointing value to the firm because the investment process tends to ignore valuable intangible benefits. Thus, requirements are not specified in advance to achieve these intangibles. Consequently, much of the potential value of the information technology system is not realized. Accordingly, effective economic and organizational planning is required to gain the most value. This planning calls for new approaches to economic evaluation and management of organizational change.
- OSTI ID:
- 7273494
- Report Number(s):
- CONF-920432--
- Journal Information:
- Proceedings of the American Power Conference; (United States), Journal Name: Proceedings of the American Power Conference; (United States) Vol. 54:2; ISSN PAPWA; ISSN 0097-2126
- Country of Publication:
- United States
- Language:
- English
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Related Subjects
240100 -- Power Systems-- (1990-)
29 ENERGY PLANNING, POLICY, AND ECONOMY
290200 -- Energy Planning & Policy-- Economics & Sociology
99 GENERAL AND MISCELLANEOUS
990300* -- Information Handling
ECONOMIC IMPACT
INFORMATION SYSTEMS
PLANNING
POWER SYSTEMS
TECHNOLOGY ASSESSMENT