Risk reduction and TQM: A corporate culture of continuous improvement
Conference
·
· Transactions of the American Nuclear Society; (United States)
OSTI ID:7043887
- Sorrento Electronics, San Diego, CA (United States)
A company supplying products and services to the nuclear industry that implements a cultural commitment to continuous improvement, in addition to providing higher quality products and services, also represents a significant reduction in operational risk to that industry. The implementation of a culture of total quality management (TQM), initiated by Sorrento Electronics (SE) in 1989, involves total commitment to the basic TQM principles: continuous improvement, people performing the work are the best sources of how to do it better, and employees must be empowered to make the improvements. What this means to the nuclear industry is a significant reduction in operational risk through: (1) products based on simpler, standardized, proven designs with established operational track records, enhancing confidence that they will perform as expected; (2) the highest confidence that products and supporting documentation are delivered with zero defects; (3) critical power plant schedules can be supported through the shortest possible equipment delivery times; (4) highly motivated employees with extremely positive attitudes, working together in cross-functional teams, virtually eliminate the possibility of deliberate product tampering or sabotage.
- OSTI ID:
- 7043887
- Report Number(s):
- CONF-920606--
- Conference Information:
- Journal Name: Transactions of the American Nuclear Society; (United States) Journal Volume: 65
- Country of Publication:
- United States
- Language:
- English
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