Using a quality road map for DOE site organizational effectiveness

Conference · Wed Jan 01 00:00:00 EST 1992 · Transactions of the American Nuclear Society; (United States)

OSTI ID:6667823

Mallak, L; Kleiner, B M ^[1]

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1. Management System Labs., Blacksburg, VA (United States)

Human factors engineering has had broad applications in the nuclear industry, defense industry, and various manufacturing domains. It is instructional to understand the design not only of control rooms but the design of management tools from a human factors engineering perspective. Human factors principles have been applied to the improvement of management processes as well. Total quality management (TQM), or continuous performance improvement, focuses on the process with the assumption that good processes will yield good products and services. Culture management and TQM complement each other in changing values and traditions corresponding to culture: (1) Both are value-driven processes, relying on internalization of values for success; (2) both are continuous processes requiring daily monitoring and evaluation; (3) while a new mission can be communicated through a top-down approach, daily successes resulting from TQM successively approximate the culture change through a bottom-up approach; and (4) both culture management and TQM require strong, effective leadership and commitment from all employees.

• OSTI ID: 6667823
• Report Number(s): CONF-921102-; CODEN: TANSAO
• Journal Information: Transactions of the American Nuclear Society; (United States), Vol. 66; Conference: Joint American Nuclear Society (ANS)/European Nuclear Society (ENS) international meeting on fifty years of controlled nuclear chain reaction: past, present, and future, Chicago, IL (United States), 15-20 Nov 1992; ISSN 0003-018X
• Country of Publication: United States
• Language: English

Related Subjects

42 ENGINEERING
99 GENERAL AND MISCELLANEOUS//MATHEMATICS, COMPUTING, AND INFORMATION SCIENCE
NUCLEAR INDUSTRY
HUMAN FACTORS ENGINEERING
PERSONNEL MANAGEMENT
HUMAN FACTORS
ORGANIZATIONAL MODELS
QUALITY OF LIFE
US DOE
WORKING CONDITIONS
ENGINEERING
INDUSTRY
MANAGEMENT
NATIONAL ORGANIZATIONS
US ORGANIZATIONS
420200* - Engineering- Facilities
Equipment
& Techniques
990100 - Management