ISO 9000. Guidelines to increased costs and reduced product quality
- Reedy Associates, Inc., Los Gatos, CA (United States)
Many US companies are considering being registered to the provisions of ISO 9000, International Standards for Quality Management. One important problem with the document is that ISO 9000 is not focused on control of product quality. The quality assurance rules established in ISO 9000 have been used in the US for more than 25 years with disastrous financial consequences and little, if any, improvement in quality and safety. These rules are so reliant on documentation and strict compliance that ensuring products comply with specifications has become a secondary issues. That is not what was intended, but it is the result. ISO 9000 program can work effectively only when the top executive responsible for engineering or production takes full responsibility for interpretation and implementation of the quality assurance program. 3 refs., 1 tab.
- OSTI ID:
- 6986028
- Journal Information:
- Cost Engineering (Morgantown, West Virginia); (United States), Vol. 36:6; ISSN 0274-9696
- Country of Publication:
- United States
- Language:
- English
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