The new millennium. [Changes utilities must make to be competitive]
Journal Article
·
· Public Utilities Fortnightly; (United States)
OSTI ID:6928975
- Chabot Consulting, Rochester, NY (United States)
While traditional utilities have been dominated by engineers, economists, financial analysts, and lawyers, the new energy company also requires keen business skills. Utilities will have to embrace business tactics used everyday in competitive markets. Constant improvement in all areas, staff training, and an increased focus on the customer and product quality/leadership must become hallmarks of the new utility industry. Rather than bemoan these changes, utilities should lead by working together with customers, regulators, and potential competitors to develop a strategy for change.
- OSTI ID:
- 6928975
- Journal Information:
- Public Utilities Fortnightly; (United States), Journal Name: Public Utilities Fortnightly; (United States) Vol. 130:11; ISSN PUFNAV; ISSN 0033-3808
- Country of Publication:
- United States
- Language:
- English
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