Utilities must face a changing role

Journal Article · Sun Jun 01 04:00:00 EDT 1980 · Electr. World; (United States)

OSTI ID:5350877

Utilities have had to respond to the changing energy situation by developing a higher priority for customer relations. A recent Edison Electric Institute conference on utility-customer relations explored some of the demographic, regulatory, and organizational changes - particularly the new conservation programs which have introduced new financial arrangements between the Federal government, utilities, and consumers. Federal legislation to implement the National Energy Conservation Policy Act will involve state energy agencies and utilities in voluntary audit programs and will require utilities to participate in financing conservation investments. Customer-relations personnel serve an important role as advocates who can explain the company's responsibilities for its customers and the customers' responsibilities for paying their bills. (DCK)

• OSTI ID: 5350877
• Journal Information: Electr. World; (United States), Journal Name: Electr. World; (United States) Vol. 193:10; ISSN ELWOA
• Country of Publication: United States
• Language: English

Related Subjects

29 ENERGY PLANNING, POLICY, AND ECONOMY
296000* -- Energy Planning & Policy-- Electric Power
CONSUMER PROTECTION
ELECTRIC UTILITIES
ENERGY CONSERVATION
FINANCIAL INCENTIVES
LEGISLATION
MANAGEMENT
PUBLIC RELATIONS
PUBLIC UTILITIES