FERC can improve its operational performance by broadening and deepening current management efforts
The Federal Energy Regulatory Commission (FERC) issues thousands of similar documents each year, including licenses, rate change approvals, etc. Its operational performance can be evaluated by measuring the timeliness with which it issues these documents, the productivity of its staff (numbers of documents issued for a given staff level) and the quality of its work. FERC's timeliness has improved significantly in recent years. Its productivity has improved somewhat less. Quality, however, is unknown because FERC does not currently measure it. GAO believes that FERC's timeliness improvement has resulted from strong management attention, including specific improvement projects as well as techniques (such as measures of timeliness and goals for improvement) to assure that managers at all levels are accountable for timeliness. GAO recommends that FERC apply to productivity the techniques used to improve timeliness. It should also attempt to develop objective measures of quality. GAO also proposed fourteen more specific improvements. FERC management is currently taking action on these recommendations and proposals.
- Research Organization:
- General Accounting Office, Washington, DC (USA). Accounting and Financial Management Div.
- OSTI ID:
- 6389628
- Report Number(s):
- GAO/AFMD-84-8; ON: TI84901530
- Country of Publication:
- United States
- Language:
- English
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293000 -- Energy Planning & Policy-- Policy
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99 GENERAL AND MISCELLANEOUS
990100* -- Management
LICENSING
MANAGEMENT
NATIONAL ORGANIZATIONS
OPERATION
PERFORMANCE
PRODUCTIVITY
QUALITY ASSURANCE
REGULATIONS
US DOE
US FERC
US ORGANIZATIONS