New electronic phone system speeds customer calls
Journal Article
·
· Pipeline Gas J.; (United States)
OSTI ID:6336750
Philadelphia Gas Works is the first US gas utility to use Bell Telephone's new multinumber computerized telephone system called ACD/ESS. This system allows emergency calls to be answered on a priority basis yet enables PGW to promptly answer customer calls despite their continually rising number. OGW now has separate phone numbers for each type of call: gas leaks - emergency; appliance service; and billing and other information.
- OSTI ID:
- 6336750
- Journal Information:
- Pipeline Gas J.; (United States), Journal Name: Pipeline Gas J.; (United States) Vol. 209; ISSN PLGJA
- Country of Publication:
- United States
- Language:
- English
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030600* -- Natural Gas-- Economic
Industrial
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29 ENERGY PLANNING, POLICY, AND ECONOMY
294003 -- Energy Planning & Policy-- Natural Gas
COMMUNICATIONS
ELECTRONIC EQUIPMENT
ENERGY SOURCES
EQUIPMENT
FLUIDS
FOSSIL FUELS
FUEL GAS
FUELS
GAS FUELS
GAS UTILITIES
GASES
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INSTALLATION
NATURAL GAS
NATURAL GAS INDUSTRY
PUBLIC UTILITIES
TELEPHONES