Computer-aided radio dispatch system streamlines operations
Journal Article
·
· Pipeline Gas J.; (United States)
OSTI ID:6141222
This paper describes a computer-aided radio dispatch system (CARDS) used by The East Ohio Gas Company to help improve customer satisfaction and the already high level of performance in customer service operations. East Ohio decided to develop its own system after establishing certain criteria. The heart of the Cards unit is the DEC microcomputer LSI-11 where data is transmitted between it and the dispatch centers at 1,200 baud. The large number of job functions that the system helps fulfill are discussed in this paper.
- Research Organization:
- The East Ohio Gas Co., Cleveland, OH
- OSTI ID:
- 6141222
- Journal Information:
- Pipeline Gas J.; (United States), Journal Name: Pipeline Gas J.; (United States) Vol. 63:4; ISSN PLGJA
- Country of Publication:
- United States
- Language:
- English
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