Quality begins and ends in service

Journal Article · Sun Mar 31 23:00:00 EST 1985 · Fueloil Oil Heat Sol. Syst.; (United States)

OSTI ID:5809145

Skinner, R E

It is time that fuel oil marketers begin to look harder at their service departments to bring more quality into their businesses. Quality is the key factor in bringing in the type of customer needed to sustain the business - the prompt paying, high volume, comfort-oriented customers. Running a quality-oriented service department means installing equipment, performing emergency maintenance, doing annual maintenance, and selling quality parts. The goal of a full service fuel oil company should be to bring service to the forefront of the business.

• OSTI ID: 5809145
• Journal Information: Fueloil Oil Heat Sol. Syst.; (United States), Journal Name: Fueloil Oil Heat Sol. Syst.; (United States) Vol. 44:4; ISSN FOHSD
• Country of Publication: United States
• Language: English

Related Subjects

02 PETROLEUM
020700* -- Petroleum-- Economics
Industrial
& Business Aspects
COMMERCIAL SECTOR
FUEL OILS
FUELS
LIQUID FUELS
MAINTENANCE
MANAGEMENT
MARKETERS
MARKETING
OILS
OPERATION
ORGANIC COMPOUNDS
OTHER ORGANIC COMPOUNDS
PETROLEUM PRODUCTS
RETAILERS
SERVICE SECTOR