Psychology of developing and designing expert systems
Conference
·
OSTI ID:5520368
This paper discusses psychological problems relevant to developing and designing expert systems. With respect to the former, the psychological literature suggests that several cognitive biases may affect the elicitation of a valid knowledge base from the expert. The literature also suggests that common expert system inference engines may be quite inconsistent with reasoning heuristics employed by experts. With respect to expert system user interfaces, care should be taken when eliciting uncertainty estimates from users, presenting system conclusions, and ordering questions.
- Research Organization:
- Oak Ridge National Lab., TN (USA); Decision Research, Eugene, OR (USA)
- DOE Contract Number:
- AC05-84OR21400
- OSTI ID:
- 5520368
- Report Number(s):
- CONF-860848-2; ON: DE86010019
- Country of Publication:
- United States
- Language:
- English
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