Quality user support: Supporting quality users
During the past decade, fundamental changes have occurred in technical computing in the oil industry. Technical computing systems have moved from local, fragmented quantity, to global, integrated, quality. The compute power available to the average geoscientist at his desktop has grown exponentially. Technical computing applications have increased in integration and complexity. At the same time, there has been a significant change in the work force due to the pressures of restructuring, and the increased focus on international opportunities. The profile of the user of technical computing resources has changed. Users are generally more mature, knowledgeable, and team oriented than their predecessors. In the 1990s, computer literacy is a requirement. This paper describes the steps taken by Oryx Energy Company to address the problems and opportunities created by the explosive growth in computing power and needs, coupled with the contraction of the business. A successful user support strategy will be described. Characteristics of the program include: (1) Client driven support; (2) Empowerment of highly skilled professionals to fill the support role; (3) Routine and ongoing modification to the support plan; (4) Utilization of the support assignment to create highly trained advocates on the line; (5) Integration of the support role to the reservoir management team. Results of the plan include a highly trained work force, stakeholder teams that include support personnel, and global support from a centralized support organization.
- OSTI ID:
- 28767
- Report Number(s):
- CONF-940757-; TRN: 94:007988-0003
- Resource Relation:
- Conference: 9. annual Society of Petroleum Engineers (SPE) petroleum computer conference, Dallas, TX (United States), 31 Jul - 3 Aug 1994; Other Information: PBD: 1994; Related Information: Is Part Of Petroleum computer conference; PB: 424 p.
- Country of Publication:
- United States
- Language:
- English
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