Human readiness levels and Human Views as tools for user-centered design

Handley, Holly H.; See, Judi E.; Savage‐Knepshield, Pamela A.

doi:10.1002/sys.21773

Human readiness levels and Human Views as tools for user-centered design

Journal Article · Wed Jul 24 00:00:00 EDT 2024 · Systems Engineering

DOI:https://doi.org/10.1002/sys.21773· OSTI ID:2426037

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Old Dominion Univ., Norfolk, VA (United States)
Sandia National Lab. (SNL-NM), Albuquerque, NM (United States)
US Dept. of Homeland Security (DHS), Aberdeen Proving Ground, MD (United States). DEVCOM Analysis Center

The Human Readiness Level (HRL) scale is a simple nine-level scale that brings structure and consistency to the real-world application of user-centered design. It enables multidisciplinary consideration of human-focused elements during the system development process. Use of the standardized set of questions comprising the HRL scale results in a single human readiness number that communicates system readiness for human use. The Human Views (HVs) are part of an architecture framework that provides a repository for human-focused system information that can be used during system development to support the evaluation of HRL levels. Here, this paper illustrates how HRLs and HVs can be used in combination to support user-centered design processes. A real-world example for a U.S. Army software modernization program is described to demonstrate application of HRLs and HVs in the context of user-centered design.

Research Organization:: Sandia National Laboratories (SNL-NM), Albuquerque, NM (United States)

Sponsoring Organization:: USDOE National Nuclear Security Administration (NNSA)

Grant/Contract Number:: NA0003525

OSTI ID:: 2426037

Report Number(s):: SAND--2024-09705J

Journal Information:: Systems Engineering, Journal Name: Systems Engineering Journal Issue: 6 Vol. 27; ISSN 1098-1241

Publisher:: WileyCopyright Statement

Country of Publication:: United States

Language:: English

References (12)

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42 ENGINEERING
Human Readiness Levels
Human Views
human systems integration
user-centered design

Human readiness levels and Human Views as tools for user-centered design

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