Involving technical professionals in community relations
Technical Report
·
OSTI ID:111582
- Jacobs Engineering Group, St. Charles, MO (United States)
- Environmental Protection Agency, Bothell, WA (United States)
The Weldon Spring site Remedial Action Project (WSSRAP), a U.S. Department of Energy (DOE) environmental restoration project, has developed a successful community relations program that differs from the traditional approach and has built a general consensus about the DOE`s work at the Weldon Spring site. The WSSRAP has a small, dedicated Community Relations Department that is heavily supported by technical professionals who receive intensive training in preparatory and presentation skills, role-playing, and critiquing of performances. This training allows the public to speak directly with the individuals responsible for remediation activities. The media, in turn, has access to technical individuals with good presentation skills, and WSSRAP managers can be confident that interactions are handled professionally. This approach results in a satisfied client. The WSSRAP`s community relations program is a high-quality, cost-effective program that could be easily implemented by other facilities.
- Research Organization:
- Arizona Univ., Tucson, AZ (United States). Coll. of Engineering and Mines; New Mexico State Univ., University Park, NM (United States); Waste-Management Education and Research Consortium (WERC), Las Cruces, NM (United States); USDOE, Washington, DC (United States)
- OSTI ID:
- 111582
- Report Number(s):
- CONF-940225--Vol.3
- Country of Publication:
- United States
- Language:
- English
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