Quality assurance in the petroleum industry: Oil and gas industry Total Quality Management (TQM)
This paper describes the development and implementation of Total Quality Management (TQM) at the Naval Petroleum Reserves in California (NPRC), known as Elk Hills', and one of the largest oil and gas producing and processing facilities in the nation. NPRC is jointly owned by the United States Department of Energy (DOE), and Chevron USA Inc. (CUSA), and is managed and operated by Bechtel Petroleum Operations Inc. (BPOI). This paper describes step-by-step methods for getting started in TQM in the oil and gas industry, including the essential quality systems ingredients. The paper also illustrates how the President's Award for Quality and Productivity Improvement and the Malcolm Baldrige National Quality Award (MBNQA) can be used as the assessment standards and benchmarks for measuring TQM. 8 refs., 2 figs.
- Research Organization:
- Bechtel Petroleum Operations, Inc., Tupman, CA (United States)
- Sponsoring Organization:
- USDOE; USDOE, Washington, DC (United States)
- DOE Contract Number:
- AC01-85FE60520
- OSTI ID:
- 5529897
- Report Number(s):
- DOE/FE/60520-1; CONF-9110102-3; ON: DE91014372
- Resource Relation:
- Conference: 18. annual American Society of Quality Control (ASQC) national energy division conference, Danvers, MA (United States), 6-9 Oct 1991
- Country of Publication:
- United States
- Language:
- English
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