Worker performance and ventilation in a call center: Analyses of work performance data for registered nurses
- LBNL Library
We investigated the relationship between ventilation rates and individual work performance in a call center, and controlled for other factors of the indoor environment. We randomized the position of the outdoor air control dampers, and measured ventilation rate, differential (indoor minus outdoor) carbon dioxide ({Delta}CO{sub 2}) concentration, supply air velocity, temperature, humidity, occupant density, degree of under-staffing, shift length, time of day, and time required to complete two different work performance tasks (talking with clients and post-talk wrap-up to process information). {Delta}CO{sub 2} concentrations ranged from 13 to 611 ppm. We used multi-variable regression to model the association between the predictors and the responses. We found that agents performed talk tasks fastest when the ventilation rate was highest, but that the relationship between talk performance and ventilation was not strong or monotonic. We did not find a statistically significant association between wrap-up performance and ventilation rate. Agents were slower at the wrap-up task when the temperature was high (>25.4 C). Agents were slower at wrap-up during long shifts and when the call center was under-staffed.
- Research Organization:
- Ernest Orlando Lawrence Berkeley National Laboratory, Berkeley, CA (US)
- Sponsoring Organization:
- USDOE. Assistant Secretary for Energy Efficiency and Renewable Energy, Office of the Building Technologies Program; Center for the Built Environment. UC Berkeley (US)
- DOE Contract Number:
- AC03-76SF00098
- OSTI ID:
- 841316
- Report Number(s):
- LBNL--55032; LBNL-53785
- Journal Information:
- Indoor Air, Journal Name: Indoor Air Journal Issue: Suppl.8 Vol. 14
- Country of Publication:
- United States
- Language:
- English
Similar Records
Worker performance and ventilation: Analyses of individual data for call-center workers
Worker productivity and ventilation rate in a call center: Analyses of time-series data for a group of registered nurses
Worker productivity and ventilation rate in a call center: Analyses of time-series data for a group of workers
Technical Report
·
Sun Mar 31 23:00:00 EST 2002
·
OSTI ID:795377
Worker productivity and ventilation rate in a call center: Analyses of time-series data for a group of registered nurses
Technical Report
·
Fri Aug 01 00:00:00 EDT 2003
·
OSTI ID:836796
Worker productivity and ventilation rate in a call center: Analyses of time-series data for a group of workers
Technical Report
·
Mon Dec 31 23:00:00 EST 2001
·
OSTI ID:791809