Send a message with your bill. [Utility consumer relations]

Journal Article · · Public Power; (United States)

OSTI ID:6975021

Cafruny, M

Surveys showing that the majority of utility customers think their bills are excessive should encourage utility management to keep rates as low as possible while improving their customer understanding of the price of service. Utility bills offer a direct and low cost way to communicate information to the public. Bills can include information to teach customers how to read their meters, suggest conservation steps, compare current with past usage, etc. Bills can also be used for inexpensive two-way communication using surveys, audit request forms, and other responses for the customer to mail with his payment. 5 figures.

• OSTI ID: 6975021
• Journal Information: Public Power; (United States), Journal Name: Public Power; (United States) Vol. 42:2; ISSN PUPOA
• Country of Publication: United States
• Language: English

Related Subjects

29 ENERGY PLANNING, POLICY, AND ECONOMY
296000 -- Energy Planning & Policy-- Electric Power
32 ENERGY CONSERVATION, CONSUMPTION, AND UTILIZATION
320603* -- Energy Conservation
Consumption
& Utilization-- Municipalities & Community Systems-- Public Utilities-- (1980-)
320900 -- Energy Conservation
Consumption
& Utilization-- Education & Public Relations-- (1980-)
COMMUNICATIONS
CONSUMER GUIDES
EDUCATIONAL TOOLS
INFORMATION DISSEMINATION
PUBLIC RELATIONS
PUBLIC UTILITIES