Coming to grips with consumerism. [Panel answers on utility operations and problems]

Journal Article · · Energy Dialog; (United States)

OSTI ID:6860766

Utility companies, as regulated monopolies, are facing increasing questioning and challenges from consumers. Representatives of the Consumer Federation of America, The Department of Energy, and Edison Electric Institute discuss the kind of information that consumers want and how they can get satisfactory responses from utility companies. The movement, seen as a healthy way for citizens to understand how utilities operate and to learn how to communicate their concerns, is assuming more of a conciliatory than adversary nature. In a panel discussion, the participants outline the issues of communication, rate structure, public relations, utility decision making, and regulation.

• OSTI ID: 6860766
• Journal Information: Energy Dialog; (United States), Journal Name: Energy Dialog; (United States)
• Country of Publication: United States
• Language: English

Related Subjects

29 ENERGY PLANNING
POLICY AND ECONOMY
32 ENERGY CONSERVATION, CONSUMPTION, AND UTILIZATION
CONSUMER PROTECTION
PUBLIC UTILITIES
ELECTRIC UTILITIES
PUBLIC RELATIONS
BEHAVIOR
CHARGES
COMMUNICATIONS
DECISION MAKING
ELECTRIC POWER
HEARINGS
INFORMATION
MANAGEMENT
MONOPOLIES
PUBLIC OPINION
REGULATIONS
POWER
293000* - Energy Planning & Policy- Policy
Legislation
& Regulation
296000 - Energy Planning & Policy- Electric Power
320900 - Energy Conservation
Consumption
& Utilization- Education & Public Relations- (1980-)