Gas appliance and installation quality
British Gas plc only sells and installs domestic gas appliances which conform to the requirements of a third party certification scheme. This involves type testing of appliance prototypes, assessment of the manufacturers quality system and quality auditing of production appliances. This certification is augmented by additional quality auditing of appliances both in the factory and at British Gas warehouses. In order to achieve the quality objectives of safety and customer satisfaction comprehensive installation procedures and practices have been developed which are designed to deal with large installation and servicing workload. The quality standards achieved are independently assessed by market research into customers reactions. This competence of service engineers is maintained and enhanced by regular training and education and high standards of performance at regional and local level are rewarded through annual national competitions.
- OSTI ID:
- 6763020
- Report Number(s):
- CONF-880603-
- Resource Relation:
- Conference: 17. world gas conference, Washington, DC, USA, 5 Jun 1988; Other Information: Technical Paper IGU/E1-88
- Country of Publication:
- United States
- Language:
- English
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Related Subjects
42 ENGINEERING
GAS APPLIANCES
INSTALLATION
CERTIFICATION
PERSONNEL
QUALITY CONTROL
SAFETY STANDARDS
TESTING
TRAINING
UNITED KINGDOM
APPLIANCES
CONTROL
EUROPE
STANDARDS
WESTERN EUROPE
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