Top ten list of user-hostile interface design: The ten most frequent mistakes made in human--computer interface design
- Sandia National Laboratories, Albuquerque, New Mexico 87185 (United States)
This article describes ten of the most frequent ergonomic problems found in human--computer interfaces (HCIs) associated with complex industrial machines. In contrast with being thought of a ``user friendly,`` many of these machines are seen as exhibiting ``user-hostile`` attributes by the author. The historical lack of consistent application of ergonomic principles in the HCIs has led to a breed of very sophisticated, complex manufacturing systems that few people can operate without extensive orientation, training, or experience. This design oversight has produced the need for customized training programs and help documentation, unnecessary machine downtime, and reduced productivity resulting from operator stress and confusion. The ten issues are treated in a problem--solution format with real-world graphic examples of good and poor design. Intended for a diverse audience, the article avoids technical jargon, and is appropriate reading for those involved in software, product engineering, marketing, and management. {copyright} {ital 1995} {ital American} {ital Vacuum} {ital Society}
- Research Organization:
- Sandia National Laboratories (SNL), Albuquerque, NM, and Livermore, CA (United States)
- DOE Contract Number:
- AC04-94AL85000
- OSTI ID:
- 64969
- Journal Information:
- Journal of Vacuum Science and Technology, A, Vol. 13, Issue 3; Other Information: PBD: May 1995
- Country of Publication:
- United States
- Language:
- English
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