Reinventing Arizona Public Service Company

Journal Article · Tue Jun 01 04:00:00 EDT 1993 · Public Utilities Fortnightly; (United States)

OSTI ID:6478444

DeMichele, O M

Arizona Public Service Co. (APS) underwent a reorganization after surviving a hostile takeover, potential bankruptcy of the holding company, long outages, etc. APS basically reinvented itself. Every department was studied, and at the end there were 1100 fewer positions. Every employee then had to reapply for their job, to make sure people were the best for the job and that they fit into the organization. For the remaining employees, morale needed to be maintained by making them more certain of their future. This was accomplished by a vision statement to become one of the top five electric utilities, and then implementing a training program to make that vision possible and include everyone in the process. APS has now improved its performance, cut costs, and bettered its public image.

• OSTI ID: 6478444
• Journal Information: Public Utilities Fortnightly; (United States), Journal Name: Public Utilities Fortnightly; (United States) Vol. 131:11; ISSN PUFNAV; ISSN 0033-3808
• Country of Publication: United States
• Language: English

Related Subjects

29 ENERGY PLANNING, POLICY, AND ECONOMY
296000* -- Energy Planning & Policy-- Electric Power
COST
EFFICIENCY
ELECTRIC UTILITIES
GOODS AND SERVICES
MANAGEMENT
OPERATING COST
OPTIMIZATION
ORGANIZATIONAL MODELS
ORGANIZING
PERSONNEL MANAGEMENT
PROFITS
PUBLIC RELATIONS
PUBLIC UTILITIES