Programmatic Root Cause Analysis of Maintenance Personnel Performance Problems

Technical Report · Tue Jan 01 00:00:00 EST 1991

DOI:https://doi.org/10.2172/6302194· OSTI ID:6302194

Inaba-Khan, Kayne ^[1]

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1. XYZYX Information Corp., Canoga Park, CA (United States)

This report presents a method for diagnosing the programmatic root causes of personnel performance problems in the maintenance of nuclear power plants. The process uses normally available maintenance work order data to identify repeat maintenance caused by inadequate personnel performance. The primary emphasis of the analysis is on corrective maintenance, but the process will detect corrective maintenance actions caused by errors made during scheduled maintenance. Four logic trees are provided to help isolate the causes of such problems to program elements. The program elements consist of the technicians and their managers, as well as support elements and their managers, such as the people responsible for developing procedures and other documentation, developing and delivering training programs, etc. Because of the importance of management commitment to improve maintenance, emphasis is place on identifying responsible managers, as a primary or co-cause of problems.

• Research Organization: US Nuclear Regulatory Commission (NRC), Washington, DC (United States). Office of Nuclear Regulatory Research; XYZYX Information Corp., Canoga Park, CA (United States)
• Sponsoring Organization: USNRC
• DOE Contract Number: NRC-FIN-L1512
• OSTI ID: 6302194
• Report Number(s): NUREG/CR-5666; ON: TI91007432
• Country of Publication: United States
• Language: English

Related Subjects

22 GENERAL STUDIES OF NUCLEAR REACTORS
21 SPECIFIC NUCLEAR REACTORS AND ASSOCIATED PLANTS
99 GENERAL AND MISCELLANEOUS
NUCLEAR POWER PLANTS
PERSONNEL
PERFORMANCE
HUMAN FACTORS
MAINTENANCE
MANAGEMENT
QUALITY CONTROL
REACTOR SAFETY
TRAINING
CONTROL
NUCLEAR FACILITIES
POWER PLANTS
SAFETY
THERMAL POWER PLANTS
nuclear power plants
maintenance
root cause analysis
repeat maintenance
maintenance personnel performance
220900* - Nuclear Reactor Technology- Reactor Safety
210700 - Nuclear Power Plants- Regulation & Licensing
990100 - Management