Competition: Pressures for change: Final report
Technical Report
·
OSTI ID:6235183
This study was undertaken to determine the major forces of competition facing the electric utility industry and to investigate how the Electric Power Research Institute can assist the industry in making the transition to a more competitive environment. The study methodology included a survey of literature on competition, interviews with electric utility industry executives and interviews with executives from other industries. The study revealed two basic types of competitive strategies available to electric utilities - become the lowest-cost producer or focus on high levels of customer service and support. If electric utilities are to be successful in the future, the industry must identify and address key issues today. Six categories of research were identified: technology modernization, competitive analysis, targeting, productivity, measurement and control, and new business opportunities. 36 refs.
- Research Organization:
- Price Waterhouse, Pittsburgh, PA (USA); Electric Power Research Inst., Palo Alto, CA (USA)
- OSTI ID:
- 6235183
- Report Number(s):
- EPRI-EM-5226; ON: TI87920453
- Country of Publication:
- United States
- Language:
- English
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