Mailed survey: a technique for obtaining feedback from operations personnel

Technical Report · Wed May 01 04:00:00 EDT 1985

OSTI ID:5919764

McGuire, M V; Walsh, M E; Morisseau, D S

This report describes a mailed survey of operations personnel at a sample of commercial nuclear power plants. The survey was conducted for the US Nuclear Regulatory Commission (NRC) as part of the Operator Feedback Project. The survey sought to collect information on topics of concern to the NRC and to assess the feasibility of a mailed survey as an information collection mechanism. Participants in the survey were 520 personnel at 26 nuclear power plants representing all five NRC regions. The individual participants completed and returned by mail a ten-page questionnaire. This contained questions about operations crew practices, including work and shift schedules, operations shift crew staffing, the shift technical advisor position, respondents' own backgrounds, the questionnaire, and other information-collection techniques. Results of the survey offer some insight on operations crew practices at the plants participating in the survey. Survey results also suggest that the mailed survey is an information-collection technique that can be used effectively to obtain feedback for the NRC from operations personnel.

• Research Organization: Battelle Human Affairs Research Center, Seattle, WA (USA); Pacific Northwest Labs., Richland, WA (USA)
• DOE Contract Number: AC06-76RL01830
• OSTI ID: 5919764
• Report Number(s): NUREG/CR-4139; PNL-5381; BHARC-400/84/028; ON: TI85011202
• Country of Publication: United States
• Language: English

Related Subjects

21 SPECIFIC NUCLEAR REACTORS AND ASSOCIATED PLANTS
210801* -- Nuclear Power Plants-- Economics-- Construction & Operation-- (-1987)
NATIONAL ORGANIZATIONS
NUCLEAR FACILITIES
NUCLEAR POWER PLANTS
OPERATION
PERSONNEL
POWER PLANTS
REACTOR OPERATION
REACTOR OPERATORS
SURVEYS
THERMAL POWER PLANTS
US NRC
US ORGANIZATIONS
WORKING CONDITIONS