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U.S. Department of Energy
Office of Scientific and Technical Information

Annual national conference of American Public Power Association

Conference ·
OSTI ID:28621

The conference included 38 presentations. References to twenty-eight papers were included in the Energy Database. The general themes of the presentations were related to management and operations of Electric Utilities in the new era of deregulation and increased competition. Topics presented included: (1) Competition at the retail and wholesale levels. (2) Quality assurance of goods and services. (3) Relationships with retail and wholesale customers. (4) Load management through incentive rate structures. (5) Customer oriented service policies. (6) Negotiation of rates and sources for wholesale power. (7) Opportunities in telecommunications. (8) Marketing of services. (9) Benchmarking operation functions to improve performance.

OSTI ID:
28621
Report Number(s):
CONF-940628--
Country of Publication:
United States
Language:
English