Do you know where your customers are?

Conference · Thu Aug 01 04:00:00 EDT 1996

OSTI ID:269765

Miller, K W; Fischer, J L ^[1]

---

1. Ohio Edison Co., Akron, OH (United States)

Due to increased competition in the utility industry, it is becoming essential to know not only who your customers are, but where they are. Utilities need AM/FM applications to respond quickly when customers change their load, are out of-service, or are pursued by competitors. At Ohio Edison the essential component of these applications is a link to the legacy Customer Information System (CIS). This paper will explore planned applications relying on the CIS link. It will then address problems encountered building the link, solutions used to correct existing converted data, actions taken for future conversion, and finally issues involved in maintaining the link. The paper will not delve deeply into applications or platform, but will discuss, in general terms, the process of developing and maintaining the a link between a GIS and a legacy CIS through conversion.

• OSTI ID: 269765
• Report Number(s): CONF-9603152--
• Country of Publication: United States
• Language: English

Related Subjects

29 ENERGY PLANNING, POLICY, AND ECONOMY
99 GENERAL AND MISCELLANEOUS
COMPETITION
COMPUTER NETWORKS
DATA BASE MANAGEMENT
ELECTRIC UTILITIES
INFORMATION SYSTEMS
MAPPING
OHIO
SECTORAL ANALYSIS