ChargeX KPIs Transition to SAE
Program Document
·
OSTI ID:2511139
- Idaho National Laboratory
To systematically improve the public charging experience, EV charging industry stakeholders need to define and measure it precisely. Many stakeholders currently measure aspects of the charging experience, but they typically employ metrics that are either operational in nature, such as charger uptime and mean time between failures, or composite customer satisfaction indices. To improve the customer experience most effectively, the industry needs metrics that define the charging experience from the perspective of the customer, not business operations. Furthermore, industry practitioners need granular metrics to know what specific aspects of the charging experience need improvement. This presentation gives an overview of the key performance indicators (KPIs) defined by the ChargeX Consortium.
- Research Organization:
- Idaho National Laboratory (INL), Idaho Falls, ID (United States)
- Sponsoring Organization:
- 13
- DOE Contract Number:
- AC07-05ID14517;
- OSTI ID:
- 2511139
- Report Number(s):
- INL/MIS-25-82718-Rev000
- Country of Publication:
- United States
- Language:
- English
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