Building a backbone for integrated business communications
Journal Article
·
· IEEE Computer Applications in Power
- Scarborough Public Utilities Commission, Ontario (Canada)
This article describes how an effective fiberoptic broadband solution can help utilities redesign business environments, add value to existing products and services, and introduce new possibilities. The Scarborough Public Utilities Commission (PUC) manages the electric and water distribution business within the city of Scarborough, Canada. In 1992, the commission made a strategic decision to develop an integrated business communication system that allows corporate business units to exchange information and helps automate the distribution network. The communication system will allow the commission to realize new and improved services that are customer focused and operations focused. Operations focused services are those supporting internal applications for supervisory control, data acquisition, distribution automation, automatic meter reading, and the corporate business information system. Customer focused services are demand-side management and the efficient utilization of energy. Operations and customer focused services are considered a potential source of competitive advantage. A communication system linking a whole enterprise requires an effective infrastructure (backbone) on which other suitable technologies may be integrated. This article reviews the plan and implementation of the Scarborough PUC backbone system.
- OSTI ID:
- 215462
- Journal Information:
- IEEE Computer Applications in Power, Journal Name: IEEE Computer Applications in Power Journal Issue: 1 Vol. 9; ISSN ICAPEH; ISSN 0895-0156
- Country of Publication:
- United States
- Language:
- English
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