CLASSIFY-profiles. Final report, Volume 4: Designing energy services for commercial and industrial customers

Technical Report · Fri Dec 01 04:00:00 EST 1995

OSTI ID:211357

Lineweber, D; Leon, D; Smith, S

In a changing marketplace, utilities will likely need to enhance their revenue streams through the introduction of nontraditional products and services in areas such as power quality, facilities management, energy management, and utility information. The report includes an overview of services in these areas followed by a definition of customer needs, design targets, and a range of acceptable performance parameters. For each area, existing problems, potential solutions, technical and service delivery questions, and vendor issues are addressed. Utility planners will find in this report much of the information needed for input into a Quality Function Deployment (QFD) analysis, a team-oriented, decision-making approach for creating customer-driven solutions to product, service, and operational problems. However, program developers using methods other than QFD will benefit from the specific definition of performance attributes, the relative importance of each attribute, and design targets articulated in this work. Such customer preferences information should be especially useful in designing new services for larger commercial and industrial customers. Volumes 1-3 of this report define the technology needs of residential, commercial, and industrial customers as well as trade allies.

• Research Organization: Electric Power Research Inst., Palo Alto, CA (United States); National Analysts, Inc., Philadelphia, PA (United States)
• Sponsoring Organization: Electric Power Research Inst., Palo Alto, CA (United States)
• OSTI ID: 211357
• Report Number(s): EPRI-TR--104567-V4
• Country of Publication: United States
• Language: English

Related Subjects

29 ENERGY PLANNING, POLICY, AND ECONOMY
BUSINESS
ELECTRIC UTILITIES
ENERGY MANAGEMENT
INDUSTRY
LOAD MANAGEMENT
MANAGEMENT
MARKET
PRICES
SALES