Autodialer technology monitors momentary outagse - inexpensively
Book
·
OSTI ID:192075
It is no longer possible for utilities to ignore momentary outages. Utility customers are demanding more reliable service. Blinking digital clocks, lost VCR, computer, and microwave programs, and decreased factory production frustrate customers and lead to their increased sensitivity to momentary outages. Because of the National Energy Policy Act of 1992, it soon may be possible for customers to vent their dissatisfaction by switching utilities. Before these momentary outages can be managed, however, the utility must know what is happening on its system. It is embarrassing to acknowledge that irate customers, complaining about service continuity, know more about system disturbances than we do. This is what motivated Idaho Power Company engineers to seek an effective momentary outage monitoring system. The outcome of our search exceeded our expectations. Autodialer technology provided the desired monitoring system at a reasonable cost.
- OSTI ID:
- 192075
- Report Number(s):
- CONF-940129--
- Country of Publication:
- United States
- Language:
- English
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