Wake-up call
Journal Article
·
· Electric Perspectives
OSTI ID:183522
A recent roundtable discussion with energy buyers from major national accounts indicated that electric utilities have a long way to go to prove themselves worthy of customer loyalty. All too often standard utility rate and service practices are at odds with customer needs. This article presents comments from meeting attendees from McDonalds, Sears, TJ Maxx, Southland Corporation, Motel 6, and White Castle about customer needs and problems in utility company services and responses.
- OSTI ID:
- 183522
- Journal Information:
- Electric Perspectives, Journal Name: Electric Perspectives Journal Issue: 1 Vol. 21; ISSN ELPED9; ISSN 0364-474X
- Country of Publication:
- United States
- Language:
- English
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