Metering technology enters new phase
Journal Article
·
· Electric Light and Power
OSTI ID:161649
Automated metering technology (AMT) is emerging from the limited function of automatic meter-reading to collect useful information that can be used to improve customer service and increase profitability. Specifically, AMT: eliminates monthly usage estimating for customers in hard-to-read areas; eliminates meter reading direct labor costs; provides 24-hour-a-day access to residential, industrial and commercial customers, eliminating intrusion on private property; provides the utility with a load (usage) profile for each customer; provides real-time pricing; provides real-time alarms for outages and meter-tampering. In the competitive environment of deregulation, linking utilities and their customers through two-way communications will be one of the keys to offering the kinds of services and products that will differentiate utilities and satisfy customers. Data collected using AMT can be used to develop customer profiles, enabling the utility to offer customized service packages to individual customers. AMT tends to reduce complaints about bills and increase customer satisfaction.
- OSTI ID:
- 161649
- Journal Information:
- Electric Light and Power, Journal Name: Electric Light and Power Journal Issue: 8 Vol. 73; ISSN ELLPAJ; ISSN 0013-4120
- Country of Publication:
- United States
- Language:
- English
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