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Integrating narratives into decision making for complex systems engineering design issues

Journal Article · · Systems Engineering
DOI:https://doi.org/10.1002/sys.21507· OSTI ID:1560760
 [1];  [2];  [3]
  1. Industrial and Manufacturing Systems Engineering Iowa State University Ames Iowa
  2. Department of Music Iowa State University Ames Iowa
  3. Honeywell Building Technologies Honeywell International, Inc. Golden Valley Minnesota
Abstract

Engineering decision making and design requires collaboration between groups from different disciplines, each with different tools, vocabulary, and concerns. Traditional engineering decision‐making tools are generally based on understanding the decision makers’ values, modeling uncertainty with probability, and selecting the alternative that maximizes utility. This rational approach to decision making may not be well understood or used by many stakeholders involved in the engineering design process. Constructing narratives, a basic means of human communication, may aid in engineering communication and comprehension and help with decision making. Narratives represent events by means of a story and usually include characters or agents who cause events and to whom events happen. This paper recommends three methods for how the use of narrative can be applied to the area of engineering decision making. These methods include connecting the decision maker to the analysis, creating narrative simulations for training decision makers, and fostering consensus in problems with multiple stakeholders. An illustrative example of designing a better cookstove for the developing world demonstrates the role that understanding narratives of various stakeholders can play for accomplishing complex systems engineering.

Sponsoring Organization:
USDOE
Grant/Contract Number:
AC02-07CH11358
OSTI ID:
1560760
Journal Information:
Systems Engineering, Journal Name: Systems Engineering Journal Issue: 1 Vol. 23; ISSN 1098-1241
Publisher:
Wiley Blackwell (John Wiley & Sons)Copyright Statement
Country of Publication:
United States
Language:
English

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