The Heroes' Problems: Exploring the Potentials of Google Glass for Biohazard Handling Professionals
In “white powder incidents” or other suspicious and risky situations relating to deadly diseases or chemicals (e.g., Ebola investigation), those who handle the potentially hazardous materials are the heroes who spearhead the first responder’s operations. Although well trained, these heroes need to manage complex problems and make life-or-death decisions while handling the unknown and dangerous. We are motivated to explore how Google Glass can facilitate those heroes’ missions. To this end, we conducted contextual inquiry on six biohazard-handling, Personal Protective Equipment (PPE)-wearing professionals. With an inductive thematic analysis, we summarized the heroes’ workflow and four groups of “Heroes’ Problems”. A unique “A3 Model” (Awareness, Analysis, Action) was generated to encapsulate our qualitative findings and proposed Glass features. The findings serve as the groundwork for our future development.
- Research Organization:
- Pacific Northwest National Lab. (PNNL), Richland, WA (United States)
- Sponsoring Organization:
- USDOE
- DOE Contract Number:
- AC05-76RL01830
- OSTI ID:
- 1334901
- Report Number(s):
- PNNL-SA-107798; 400403909
- Resource Relation:
- Conference: Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA 2015), April 18-23, Seoul, Republic of Korea, 1531-1536
- Country of Publication:
- United States
- Language:
- English
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