Customer-focused planning: Interim report

Technical Report · Mon Jun 01 04:00:00 EDT 1992

OSTI ID:10173155

George, S S; Leone, R A ^[1]

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1. Putnam, Hayes and Bartlett, Inc., San Francisco, CA (United States)

Focusing on customer needs has become an important part of the long-term success strategy for utilities. To help utilities become more customer-focused, the Electrical Power Research Institute (EPRI) began the Customer-Focused Planning (CFP) project. This report details the results of the first phase of one CFP project that involved collecting CFP working papers, conference presentations, and unpublished documents. A team of experts then traced the evolution of the CFPs conceptual framework by analyzing the collection. From their analysis emerged concepts and tools for improving a utility`s product and service delivery. Other reports in the CFP series supplement these findings by presenting tools and guidelines that help measure a utility`s customer commitment. Helping utilities become more competitive by improving their business planning process is the long-term goal of the CFP report series.

• Research Organization: Electric Power Research Inst., Palo Alto, CA (United States); Putnam, Hayes and Bartlett, Inc., San Francisco, CA (United States)
• Sponsoring Organization: Electric Power Research Inst., Palo Alto, CA (United States)
• OSTI ID: 10173155
• Report Number(s): EPRI-TR--100762; ON: UN92019992
• Country of Publication: United States
• Language: English

Related Subjects

29 ENERGY PLANNING, POLICY, AND ECONOMY
296000
99 GENERAL AND MISCELLANEOUS
990100
ELECTRIC POWER
ELECTRIC UTILITIES
MANAGEMENT
MARKETING
PLANNING
RETAILERS
SUPPLY AND DEMAND