Transformation journey from a help desk to a service desk : preliminary steps and quick wins towards transformation to ITSM.
Conference
·
OSTI ID:1014630
No abstract prepared.
- Research Organization:
- Sandia National Laboratories (SNL), Albuquerque, NM, and Livermore, CA (United States)
- Sponsoring Organization:
- USDOE
- DOE Contract Number:
- AC04-94AL85000
- OSTI ID:
- 1014630
- Report Number(s):
- SAND2010-3200C; TRN: US201113%%310
- Resource Relation:
- Conference: Proposed for presentation at the National Laboratories Information Technology Summit held May 23-26, 2010 in Long Island, NY.
- Country of Publication:
- United States
- Language:
- English
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