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Title: Communication - An Effective Tool for Implementing ISO 14001/EMS

The Idaho National Engineering and Environmental Laboratory (INEEL) received ISO 14001/EMS certification in June 2002. Communication played an effective role in implementing ISO 14001/EMS at the INEEL. This paper describes communication strategies used during the implementation and certification processes. The INEEL achieved Integrated Safety Management System (ISMS) and Voluntary Protection Program (VPP) Star status in 2001. ISMS implemented a formal process to plan and execute work. VPP facilitated worker involvement by establishing geographic units at various facilities with employee points of contact and management champions. The INEEL Environmental Management System (EMS) was developed to integrate the environmental functional area into its ISMS and VPP. Since the core functions of ISMS, VPP, and EMS are interchangeable, they were easy to integrate. Communication is essential to successfully implement an EMS. (According to ISO 14001 requirements, communication interacts with 12 other elements of the requirements.) We developed communication strategies that integrated ISMS, VPP, and EMS. For example, the ISMS, VPP, and EMS Web sites communicated messages to the work force, such as “VPP emphasizes the people side of doing business, ISMS emphasizes the system side of doing business, and EMS emphasizes the systems to protect the environment; but they all define work, identifymore » and analyze hazards, and mitigate the hazards.” As a result of this integration, the work force supported and implemented the EMS. In addition, the INEEL established a cross-functional communication team to assist with implementing the EMS. The team included members from the Training and Communication organizations, VPP office, Pollution Prevention, Employee and Media Relations, a union representative, facility environmental support, and EMS staff. This crossfunctional team used various communication strategies to promote our EMS to all organization levels and successfully implemented EMS activities through VPP geographic units. In summary, the ISMS and VPP process at the INEEL provided the basic framework of management support and worker involvement to implement our EMS. A cross-functional communication team was established to facilitate the implementation with great success. Communication has been an effective tool for implementing an ISO 14001/EMS at the INEEL.« less
Authors:
;
Publication Date:
OSTI Identifier:
910790
Report Number(s):
INEEL/CON-03-00820
TRN: US200802%%167
DOE Contract Number:
DE-AC07-99ID-13727
Resource Type:
Conference
Resource Relation:
Conference: National Association of Environmental Professionals 29th Annual Conference,Portland, OR,04/25/2004,04/28/2004
Research Org:
Idaho National Laboratory (INL)
Sponsoring Org:
DOE - EM
Country of Publication:
United States
Language:
English
Subject:
99 - GENERAL AND MISCELLANEOUS//MATHEMATICS, COMPUTING, AND INFORMATION SCIENCE; BUSINESS; COMMUNICATIONS; FUNCTIONALS; IMPLEMENTATION; INEEL; MANAGEMENT; PERSONNEL; POLLUTION; SAFETY; STARS; TRAINING communication; ISO 14001/EMS