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Title: Gas appliance and installation quality

Abstract

British Gas plc only sells and installs domestic gas appliances which conform to the requirements of a third party certification scheme. This involves type testing of appliance prototypes, assessment of the manufacturers quality system and quality auditing of production appliances. This certification is augmented by additional quality auditing of appliances both in the factory and at British Gas warehouses. In order to achieve the quality objectives of safety and customer satisfaction comprehensive installation procedures and practices have been developed which are designed to deal with large installation and servicing workload. The quality standards achieved are independently assessed by market research into customers reactions. This competence of service engineers is maintained and enhanced by regular training and education and high standards of performance at regional and local level are rewarded through annual national competitions.

Authors:
;
Publication Date:
OSTI Identifier:
6763020
Report Number(s):
CONF-880603-
Resource Type:
Conference
Resource Relation:
Conference: 17. world gas conference, Washington, DC, USA, 5 Jun 1988; Other Information: Technical Paper IGU/E1-88
Country of Publication:
United States
Language:
English
Subject:
32 ENERGY CONSERVATION, CONSUMPTION, AND UTILIZATION; 42 ENGINEERING; GAS APPLIANCES; INSTALLATION; CERTIFICATION; PERSONNEL; QUALITY CONTROL; SAFETY STANDARDS; TESTING; TRAINING; UNITED KINGDOM; APPLIANCES; CONTROL; EUROPE; STANDARDS; WESTERN EUROPE; 320106* - Energy Conservation, Consumption, & Utilization- Building Equipment- (1987-); 420300 - Engineering- Lasers- (-1989)

Citation Formats

Dance, E W.G., and Mulholland, P M. Gas appliance and installation quality. United States: N. p., 1988. Web.
Dance, E W.G., & Mulholland, P M. Gas appliance and installation quality. United States.
Dance, E W.G., and Mulholland, P M. 1988. "Gas appliance and installation quality". United States.
@article{osti_6763020,
title = {Gas appliance and installation quality},
author = {Dance, E W.G. and Mulholland, P M},
abstractNote = {British Gas plc only sells and installs domestic gas appliances which conform to the requirements of a third party certification scheme. This involves type testing of appliance prototypes, assessment of the manufacturers quality system and quality auditing of production appliances. This certification is augmented by additional quality auditing of appliances both in the factory and at British Gas warehouses. In order to achieve the quality objectives of safety and customer satisfaction comprehensive installation procedures and practices have been developed which are designed to deal with large installation and servicing workload. The quality standards achieved are independently assessed by market research into customers reactions. This competence of service engineers is maintained and enhanced by regular training and education and high standards of performance at regional and local level are rewarded through annual national competitions.},
doi = {},
url = {https://www.osti.gov/biblio/6763020}, journal = {},
number = ,
volume = ,
place = {United States},
year = {Fri Jan 01 00:00:00 EST 1988},
month = {Fri Jan 01 00:00:00 EST 1988}
}

Conference:
Other availability
Please see Document Availability for additional information on obtaining the full-text document. Library patrons may search WorldCat to identify libraries that hold this conference proceeding.

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