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Title: Defining a service tech

The job title for a service technician in the fuel oil industry is discussed. A service technician in any of the many diversified service fields, has three basic task to perform: The service technician is a professional, a consultant, and a logical thinking individual who appears to be the Einstein of service knowledge in the eyes of the customer; the technician must be able to take the necessary action to complete the call and to make the system operable as well as start, check and tune the system; and the technician must complete the paperwork. The rule is that all paperwork must be completed before leaving the job site.
Authors:
 [1]
  1. Keeler Unlimited, Inc., Jacksonville, FL (United States)
Publication Date:
OSTI Identifier:
376863
Resource Type:
Journal Article
Resource Relation:
Journal Name: Fueloil and Oil Heat with Air Conditioning; Journal Volume: 55; Other Information: PBD: Jan 1996
Country of Publication:
United States
Language:
English
Subject:
02 PETROLEUM; FUEL OILS; MARKETING; PERSONNEL; TRAINING; SERVICE SECTOR