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Title: Determinants of Patient Satisfaction During Receipt of Radiation Therapy

Abstract

Purpose: To evaluate the correlations and relative contributions of components of a radiation oncology-specific patient satisfaction survey to their overall satisfaction scores. Methods and Materials: From September 2006 through August 2012, we prospectively collected data from 8069 patients receiving radiation treatments with a 26-question survey. Each question was rated on a 10-point Likert scale. We analyzed the correlation between scores for each question and the overall satisfaction question. We also dichotomized the scores to reflect satisfaction versus dissatisfaction and used logistic regression to assess the relationship between items in 4 domains (the patient–provider relationship, access and environmental issues, wait times, and educational information) and overall satisfaction. Results: Scores on all questions correlated with overall patient satisfaction scores (P<.0001). Satisfaction with patient–provider relationships had the greatest influence on overall satisfaction (R{sup 2}=0.4219), followed by wait times (R{sup 2}=0.4000), access/environment (R{sup 2}=0.3837), and patient education (R{sup 2}=0.3700). The specific variables with the greatest effect on patient satisfaction were the care provided by radiation therapists (odds ratio 1.91) and pain management (odds ratio 1.29). Conclusions: We found that patients' judgment of provider relationships in an outpatient radiation oncology setting were the greatest contributors to their overall satisfaction ratings. Other measures typically associated withmore » patient satisfaction (phone access, scheduling, and ease of the check-in process) correlated less strongly with overall satisfaction. These findings may be useful for other practices preparing to assess patient ratings of quality of care.« less

Authors:
; ; ;
Publication Date:
OSTI Identifier:
22267866
Resource Type:
Journal Article
Journal Name:
International Journal of Radiation Oncology, Biology and Physics
Additional Journal Information:
Journal Volume: 87; Journal Issue: 1; Other Information: Copyright (c) 2013 Elsevier Science B.V., Amsterdam, The Netherlands, All rights reserved.; Country of input: International Atomic Energy Agency (IAEA); Journal ID: ISSN 0360-3016
Country of Publication:
United States
Language:
English
Subject:
62 RADIOLOGY AND NUCLEAR MEDICINE; ATTITUDES; BEHAVIOR; PATIENTS; QUALITY ASSURANCE; RADIOTHERAPY

Citation Formats

Famiglietti, Robin M., E-mail: rfamigli@mdanderson.org, Neal, Emily C., Edwards, Timothy J., Allen, Pamela K., and Buchholz, Thomas A. Determinants of Patient Satisfaction During Receipt of Radiation Therapy. United States: N. p., 2013. Web. doi:10.1016/J.IJROBP.2013.05.020.
Famiglietti, Robin M., E-mail: rfamigli@mdanderson.org, Neal, Emily C., Edwards, Timothy J., Allen, Pamela K., & Buchholz, Thomas A. Determinants of Patient Satisfaction During Receipt of Radiation Therapy. United States. https://doi.org/10.1016/J.IJROBP.2013.05.020
Famiglietti, Robin M., E-mail: rfamigli@mdanderson.org, Neal, Emily C., Edwards, Timothy J., Allen, Pamela K., and Buchholz, Thomas A. 2013. "Determinants of Patient Satisfaction During Receipt of Radiation Therapy". United States. https://doi.org/10.1016/J.IJROBP.2013.05.020.
@article{osti_22267866,
title = {Determinants of Patient Satisfaction During Receipt of Radiation Therapy},
author = {Famiglietti, Robin M., E-mail: rfamigli@mdanderson.org and Neal, Emily C. and Edwards, Timothy J. and Allen, Pamela K. and Buchholz, Thomas A.},
abstractNote = {Purpose: To evaluate the correlations and relative contributions of components of a radiation oncology-specific patient satisfaction survey to their overall satisfaction scores. Methods and Materials: From September 2006 through August 2012, we prospectively collected data from 8069 patients receiving radiation treatments with a 26-question survey. Each question was rated on a 10-point Likert scale. We analyzed the correlation between scores for each question and the overall satisfaction question. We also dichotomized the scores to reflect satisfaction versus dissatisfaction and used logistic regression to assess the relationship between items in 4 domains (the patient–provider relationship, access and environmental issues, wait times, and educational information) and overall satisfaction. Results: Scores on all questions correlated with overall patient satisfaction scores (P<.0001). Satisfaction with patient–provider relationships had the greatest influence on overall satisfaction (R{sup 2}=0.4219), followed by wait times (R{sup 2}=0.4000), access/environment (R{sup 2}=0.3837), and patient education (R{sup 2}=0.3700). The specific variables with the greatest effect on patient satisfaction were the care provided by radiation therapists (odds ratio 1.91) and pain management (odds ratio 1.29). Conclusions: We found that patients' judgment of provider relationships in an outpatient radiation oncology setting were the greatest contributors to their overall satisfaction ratings. Other measures typically associated with patient satisfaction (phone access, scheduling, and ease of the check-in process) correlated less strongly with overall satisfaction. These findings may be useful for other practices preparing to assess patient ratings of quality of care.},
doi = {10.1016/J.IJROBP.2013.05.020},
url = {https://www.osti.gov/biblio/22267866}, journal = {International Journal of Radiation Oncology, Biology and Physics},
issn = {0360-3016},
number = 1,
volume = 87,
place = {United States},
year = {Sun Sep 01 00:00:00 EDT 2013},
month = {Sun Sep 01 00:00:00 EDT 2013}
}