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Title: Systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a service representative

The present invention includes systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a customer service representative. In one embodiment of the invention, a system configured to distribute a telephone call within a network includes a distributor adapted to connect with a telephone system, the distributor being configured to connect a telephone call using the telephone system and output the telephone call and associated data of the telephone call; and a plurality of customer service representative terminals connected with the distributor and a selected customer service representative terminal being configured to receive the telephone call and the associated data, the distributor and the selected customer service representative terminal being configured to synchronize, application of the telephone call and associated data from the distributor to the selected customer service representative terminal.
Authors:
; ; ;
Publication Date:
OSTI Identifier:
1245969
Report Number(s):
6,704,412
09/160,632
Resource Type:
Patent
Resource Relation:
Patent File Date: 1998 Sep 24
Research Org:
Idaho National Laboratory, Idaho Falls, ID (United States)
Sponsoring Org:
USDOE
Country of Publication:
United States
Language:
English
Subject:
99 GENERAL AND MISCELLANEOUS; 97 MATHEMATICS AND COMPUTING