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Title: Employing a User-Centered Design Process for Cybersecurity Awareness in the Power Grid

Abstract

In this paper, we discuss the process we are using in the design and implementation of a tool to improve the situation awareness of cyberattacks in the power grid. We provide details on the steps we have taken to date and describe the steps that still need to be accomplished. The focus of this work is to provide situation awareness (SA) (Endsley, 1995) of the power grid to staff from different, non-overlapping roles in an electrical transmission organization in order to facilitate an understanding of a possible occurrence of a cyberattack. Our approach follows a user-centered design process and includes determining the types of information to display, the format of the displays, and the personnel to whom the display should be shown. Additionally there is the issue of how much help the tool can provide in the way of assessing the probability of a cyberattack given the current status of various portions of the power grid. Regardless, the ability to provide a common operating picture should enable the various groups to collaborate on a response.

Authors:
ORCiD logo [1]; ORCiD logo [1]; ORCiD logo [1];  [2];  [1];  [1];  [3]
  1. Pacific Northwest National Lab. (PNNL), Richland, WA (United States)
  2. Idaho National Lab. (INL), Idaho Falls, ID (United States)
  3. Total Reliability Solutions, LLC (United States)
Publication Date:
Research Org.:
Pacific Northwest National Lab. (PNNL), Richland, WA (United States)
Sponsoring Org.:
USDOE
OSTI Identifier:
1545060
Report Number(s):
PNNL-SA-123183
Journal ID: ISSN 2327-2937
Grant/Contract Number:  
AC05-76RL01830
Resource Type:
Accepted Manuscript
Journal Name:
Journal of Human Performance in Extreme Environments
Additional Journal Information:
Journal Volume: 14; Journal Issue: 1; Journal ID: ISSN 2327-2937
Publisher:
Purdue University
Country of Publication:
United States
Language:
English
Subject:
24 POWER TRANSMISSION AND DISTRIBUTION; Cybersecurity; power grid; situation awareness

Citation Formats

Scholtz, Jean C., Franklin, Lyndsey, Ashok, Aditya, Le Blanc, Katya, Bonebrake, Christopher A., Andersen, Eric S., and Cassiadoro, Michael. Employing a User-Centered Design Process for Cybersecurity Awareness in the Power Grid. United States: N. p., 2018. Web. doi:10.7771/2327-2937.1094.
Scholtz, Jean C., Franklin, Lyndsey, Ashok, Aditya, Le Blanc, Katya, Bonebrake, Christopher A., Andersen, Eric S., & Cassiadoro, Michael. Employing a User-Centered Design Process for Cybersecurity Awareness in the Power Grid. United States. doi:10.7771/2327-2937.1094.
Scholtz, Jean C., Franklin, Lyndsey, Ashok, Aditya, Le Blanc, Katya, Bonebrake, Christopher A., Andersen, Eric S., and Cassiadoro, Michael. Wed . "Employing a User-Centered Design Process for Cybersecurity Awareness in the Power Grid". United States. doi:10.7771/2327-2937.1094. https://www.osti.gov/servlets/purl/1545060.
@article{osti_1545060,
title = {Employing a User-Centered Design Process for Cybersecurity Awareness in the Power Grid},
author = {Scholtz, Jean C. and Franklin, Lyndsey and Ashok, Aditya and Le Blanc, Katya and Bonebrake, Christopher A. and Andersen, Eric S. and Cassiadoro, Michael},
abstractNote = {In this paper, we discuss the process we are using in the design and implementation of a tool to improve the situation awareness of cyberattacks in the power grid. We provide details on the steps we have taken to date and describe the steps that still need to be accomplished. The focus of this work is to provide situation awareness (SA) (Endsley, 1995) of the power grid to staff from different, non-overlapping roles in an electrical transmission organization in order to facilitate an understanding of a possible occurrence of a cyberattack. Our approach follows a user-centered design process and includes determining the types of information to display, the format of the displays, and the personnel to whom the display should be shown. Additionally there is the issue of how much help the tool can provide in the way of assessing the probability of a cyberattack given the current status of various portions of the power grid. Regardless, the ability to provide a common operating picture should enable the various groups to collaborate on a response.},
doi = {10.7771/2327-2937.1094},
journal = {Journal of Human Performance in Extreme Environments},
number = 1,
volume = 14,
place = {United States},
year = {2018},
month = {1}
}

Journal Article:
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