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Title: Call Center Arrivals: When to Jointly Forecast Multiple Streams?

Authors:
 [1];  [2];  [3]
  1. Gies College of Business, University of Illinois at Urbana-Champaign, Champaign Illinois 61820 USA
  2. Industrial and Systems Engineering, University of Wisconsin-Madison, Madison Wisconsin 53706 USA
  3. Innovation and Information Management, Faculty of Business and Economics, University of Hong Kong, Hong Kong China
Publication Date:
Sponsoring Org.:
USDOE Office of Science (SC), Advanced Scientific Computing Research (ASCR) (SC-21)
OSTI Identifier:
1440365
Grant/Contract Number:  
DMS-1106912
Resource Type:
Publisher's Accepted Manuscript
Journal Name:
Production and Operations Management
Additional Journal Information:
Journal Name: Production and Operations Management Journal Volume: 28 Journal Issue: 1; Journal ID: ISSN 1059-1478
Publisher:
Wiley-Blackwell
Country of Publication:
Country unknown/Code not available
Language:
English

Citation Formats

Ye, Han, Luedtke, James, and Shen, Haipeng. Call Center Arrivals: When to Jointly Forecast Multiple Streams?. Country unknown/Code not available: N. p., 2018. Web. doi:10.1111/poms.12888.
Ye, Han, Luedtke, James, & Shen, Haipeng. Call Center Arrivals: When to Jointly Forecast Multiple Streams?. Country unknown/Code not available. doi:10.1111/poms.12888.
Ye, Han, Luedtke, James, and Shen, Haipeng. Mon . "Call Center Arrivals: When to Jointly Forecast Multiple Streams?". Country unknown/Code not available. doi:10.1111/poms.12888.
@article{osti_1440365,
title = {Call Center Arrivals: When to Jointly Forecast Multiple Streams?},
author = {Ye, Han and Luedtke, James and Shen, Haipeng},
abstractNote = {},
doi = {10.1111/poms.12888},
journal = {Production and Operations Management},
number = 1,
volume = 28,
place = {Country unknown/Code not available},
year = {2018},
month = {6}
}

Journal Article:
Free Publicly Available Full Text
Publisher's Version of Record
DOI: 10.1111/poms.12888

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