Call Center Arrivals: When to Jointly Forecast Multiple Streams?
- Authors:
-
- Gies College of Business, University of Illinois at Urbana-Champaign, Champaign Illinois 61820 USA
- Industrial and Systems Engineering, University of Wisconsin-Madison, Madison Wisconsin 53706 USA
- Innovation and Information Management, Faculty of Business and Economics, University of Hong Kong, Hong Kong China
- Publication Date:
- Sponsoring Org.:
- USDOE Office of Science (SC), Advanced Scientific Computing Research (ASCR) (SC-21)
- OSTI Identifier:
- 1440365
- Grant/Contract Number:
- DMS-1106912
- Resource Type:
- Publisher's Accepted Manuscript
- Journal Name:
- Production and Operations Management
- Additional Journal Information:
- Journal Name: Production and Operations Management Journal Volume: 28 Journal Issue: 1; Journal ID: ISSN 1059-1478
- Publisher:
- Wiley-Blackwell
- Country of Publication:
- Country unknown/Code not available
- Language:
- English
Citation Formats
Ye, Han, Luedtke, James, and Shen, Haipeng. Call Center Arrivals: When to Jointly Forecast Multiple Streams?. Country unknown/Code not available: N. p., 2018.
Web. doi:10.1111/poms.12888.
Ye, Han, Luedtke, James, & Shen, Haipeng. Call Center Arrivals: When to Jointly Forecast Multiple Streams?. Country unknown/Code not available. doi:10.1111/poms.12888.
Ye, Han, Luedtke, James, and Shen, Haipeng. Mon .
"Call Center Arrivals: When to Jointly Forecast Multiple Streams?". Country unknown/Code not available. doi:10.1111/poms.12888.
@article{osti_1440365,
title = {Call Center Arrivals: When to Jointly Forecast Multiple Streams?},
author = {Ye, Han and Luedtke, James and Shen, Haipeng},
abstractNote = {},
doi = {10.1111/poms.12888},
journal = {Production and Operations Management},
number = 1,
volume = 28,
place = {Country unknown/Code not available},
year = {2018},
month = {6}
}
Free Publicly Available Full Text
Publisher's Version of Record
DOI: 10.1111/poms.12888
DOI: 10.1111/poms.12888
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