Document Details

National Performance Review (NPR) Report: "Putting Customers First '95: Standards for Serving the American People"
Subject Terms:
Business; Customer Service; Economic Growth; Environmental Quality; National Security; Openness; Science and Education; Science and Technology; Standards
Document Location:
DOE INFORMATION CENTER 1 Way, Oak Ridge, TN 37831; Eva Butler; Phone: 865-241-4780; Toll-Free: 800-382-6938, Option 6; FAX: 865-574-3521; Email:
Document Categories:
General, Miscellaneous, Administrative and Historical\General
Document Type:
Publication Date:
1995 Oct 31
Declassification Status:
Never classified
Document Pages:
Accession Number:
Document Number(s):
Originating Research Org.:
White House
OpenNet Entry Date:
1999 Sep 06
During the National Performance Review, government agencies were asked to develop customer service plans and standards for service to the taxpayers, to other governments, to themselves, and to their employees. This report encompasses plans and standards, along with timelines.

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