National Performance Review (NPR) Report: "Putting Customers First '95: Standards for Serving the American People"
Business; Customer Service; Economic Growth; Environmental Quality; National Security; Openness; Science and Education; Science and Technology; Standards
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General, Miscellaneous, Administrative and Historical\General
1995 Oct 31
Originating Research Org.:
OpenNet Entry Date:
1999 Sep 06
During the National Performance Review, government agencies were asked to develop customer service plans and standards for service to the taxpayers, to other governments, to themselves, and to their employees. This report encompasses plans and standards, along with timelines.